Monday, June 15, 2015

What's compatible with Dynamics CRM 2013 and what's not?

Microsoft has come up with a great KB article with the most recent compatibility tests performed and supported releases. It includes the compatibility results with the following products:

  • Windows Server
  • SQL Server
  • Office
  • Office for Mac
  • Internet Explorer
  • Internet Information Services (IIS)
  • Exchange Server
  • CRM Outlook Client
  • Apple OS X Yosemite

Thursday, March 19, 2015

Memory gates checking failed and how to fix it in Dynamics CRM 2013

Pat for the 100th post :) Thank you all for liking what I do here and supporting indefinitely. Back to business....... :)

Pushing the limits comes with its own limitations. You can only go so far! This is the latest in the list of challenges after a long smooth running CRM at our client's.

I was reported that CRM wasn't saving any data as the Account and Opportunity forms data wasn't being saved. My first move was to check the Event viewer and I found this.

Exception: System.ServiceModel.ServiceActivationException: The service '//XRMServices/2011/Organization.svc' cannot be activated due to an exception during compilation.  The exception message is: Memory gates checking failed because the free memory (219115520 bytes) is less than 5% of total memory.  As a result, the service will not be available for incoming requests.  To resolve this, either reduce the load on the machine or adjust the value of minFreeMemoryPercentageToActivateService on the serviceHostingEnvironment config element.. ---> System.InsufficientMemoryException: Memory gates checking failed because the free memory (219115520 bytes) is less than 5% of total memory.
Since the SQL Server and CRM Server are running on the same server, this wasn't a surprise.

This pointed out something. I immediately looked up the Performance Monitor on the Task Manager and sure enough, the RAM was almost fully utilized (screenshot below).


To get around this issue, I restarted the SQL Server Services and CRM Async Services. Since no users were logged in at this time, the usage went down to 3 GB. This is believe is a temporary fix and it would return when we have users log in again.

A permanent fix would be to separate the SQL Server and CRM Server and feed them with sufficient memory.

Another resolution I have been reading online is to adjust the value of minFreeMemoryPercentageToActivateService on the serviceHostingEnvironment config element.

This perhaps is the easiest way. The snippet to add into your web.config file is:
   <serviceHostingEnvironment minFreeMemoryPercentageToActivateService="0" />  
I am wondering how would this impact otherwise.

Monday, January 12, 2015

How to fix: Insufficient Permissions issue in CRM 2013

Insufficient Permissions

You do not have permission to access this record. Contact your Microsoft Dynamics CRM Administrator.

Fortunately, you are reading a blog and you do have permissions to read on :)

Turn on CRM tracing and you will be able to point out the specific error.

Well in my scenario, we had upgraded from CRM 2011 to Dynamics CRM 2013 and when my users tried to access Account or Contact records, they received this error. Even when they had read permissions on them.

I initially thought may be it is something to do with the Append and Append To privileges. So I pumped them up but to no gain.

You need to provide the following permission to Opportunity Relationship as show in the image below:

Organization level access rights on

  • Read
  • Append and
  • Append To

User level access rights on

  • Create
  • Write and
  • Delete

Provide Organization level Read access to Process Configuration which you can find on the Customization Tab of Security Role.

Turns out CRM 2013 requires this setting explicity which was available in CRM 2011 previously. For more information read Security Role UI Mapping

Thursday, November 13, 2014

Insufficient Permission error for a User with System Administrator role

A very strange issue indeed. We are using CRM 2013 On-Prem and I was trying to assign an Account record to another user. The user I am logged in as is the CRM admin (with system administrator privileges). The same user who installed CRM 2013.

However, I am receiving Insufficient Permissions error when trying to assign an Account record to another user. Here is the error log:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #56C416D8Detail:
  System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #56C416D8
    Principal user (Id=3d3d03f5-f73e-e311-b67b-002219609c15, type=8) is missing prvReadContract privilege (Id=8022a167-ea97-4c91-a41c-b77c083f7113)


At first I was baffled as I am logged in as System Administrator and how can I not have the privileges however, this is how I resolved it.

Focus on the tag in the error log above. The Principal User ID is '3d3d03f5-f73e-e311-b67b-002219609c15'

I searched for this ID in SystemUserBase table in SQL Server.

SELECT * FROM SystemUserBase WHERE SystemUserId LIKE '3d3d03f5-f73e-e311-b67b-002219609c15'

When I reviewed the details of this record, it wasn't the System Admin but the Target User to which I was assigning this record to.

I checked his Role in CRM (Setting / Administration / Security Roles) and provided him read privileges for Contracts entity (prvReadContract privilege as mentioned in the error above).

The error was resolved and the Account record now had a new Owner.

Saturday, November 1, 2014

That's why they say, read between the lines

We had a CRM organization up and running for days (we are on Dynamics CRM 2013) and of course it went down. The error was pretty generic:

An error has occurred. Please try again and if it does not work, contact your system administrator.

I clicked on the Try Again button and here is the error detail.

http://CRM_SERVER:5555/_common/error/errorhandler.aspx?B ackUri=&ErrorCode=0x80040216&Parm0=%0d%0a%0d%0aE rror%20Details%3a%20Failed%20to%20get%20priv%20user%20 group%20information.%20k%20%3d%2021a6dcf2-a2d8-4642-9a76-90fce5f1f92a%20privUserGroupId%3a%20d955e0ef-453c-4c63-9cae-a8ac9a28c82f%2c%20localSystemAdGuid%3a%2071ced336-9ba0-49be-9ad7-f6ddb010b085%2c%20Exception%3a%20System.DirectoryS ervices.DirectoryServicesCOMException%20%280x80072030%29% 3a%20There%20is%20no%20such%20object%20on%20the%20 server.%0d%0a%0d%0a%20%20%20at%20System.DirectoryService s.DirectoryEntry.Bind%28Boolean%20throwIfFail%29%0d %0a%20%20%20at%20System.DirectoryServices.Director yEntry.Bind%28%29%0d%0a%20%20%20at%20System.DirectorySer vices.Director yEntry.get_NativeObject%28%29%0d%0a%20%20%20at%20System.DirectoryServices.Director yEntry.Invoke%28String%20methodNae zme%2c%20Object%5b%5d%20args%29%0d%0a%20%20%20at%2 0Microsoft.Crm.SecurityUtils.CheckMembership%28Guid%20princi palId%2c%20Guid%20groupId%29%0d%0a 
%20%20%20at%20Microsoft.Crm.Caching.OrganizationSet tingsCacheLoader.LoadCacheData%28Guidz%20key%2c%20ExecutionContext %20context%29.&RequestUri=%2fdefault.aspx& user_lcid=1033

If you read between the lines, it says : Failed to get priv user group information.......

This is almost always because the CRM Async service is not running. If it is running, then may be due to a restart that the CRM server was up before the AD server.

Restart all the CRM services and also restart the CRM website on the IIS (for your own satisfaction)

Shoot an email to your management. Cuppa coffee! :)

Wednesday, October 29, 2014

Lookup errors on Dynamics CRM 2013 with Google Chrome 38

Google sends in regular updates for Chrome for good and to break Dynamics CRM 2013. Here's a recent error on saving the lookup.

Microsoft does have a KB Article on this which suggests you not to update to Chrome 38. This suggestion is valid if you have not already updated Chrome.

For those who have already updated, here's what you can try. It's an unsupported fix but, its a fix.

For a detailed explanation of why did the lookup functionality break? look no further than this.

Monday, October 27, 2014

How to fix: The resource you are looking for has been removed in CRM 2013

During the installation of Microsoft Dynamics CRM 2013 Server, I received the following error message:

Module IIS Web Core
Notification MapRequestHandler
Error Code 0x80070002

Requested URL

Physical Path
C:\Program Files\Microsoft Dynamics CRM\CRMWeb\****\{635427333390000809}\WebResources\msdyn_\PersonalWall.htm

Logon Method Negotiate

Apparently, this is because the IIS URL Rewrite module is not rewriting the URL correctly. CRM creates rules within the rewrite module; for FederationMetadata and WebResourcesRule.

One of these rules is to load the handlers/FederationMetadata.ashx when Federation Metadata/2007-06/FederationMetadata.xml is requested.

We have to check if the URL Re-write module is available in IIS on the CRM website and if the re-write rules are present. If the re-writing rule is present then URL Re-write is corrupt and we need to re-install it.


  • Navigate to Add/Remove programs
  • Identify Microsoft URL Rewrite Module and uninstall it
  • To re-install the module locate rewrite_1.1_amd64_rtw file in the CRM 2013 Server installation folder “UrlRewriteModule”
This is also true for CRM 2011 just in case you have similar installation issues with CRM 2011.