Wednesday, October 29, 2014

Lookup errors on Dynamics CRM 2013 with Google Chrome 38

Google sends in regular updates for Chrome for good and to break Dynamics CRM 2013. Here's a recent error on saving the lookup.

Microsoft does have a KB Article on this which suggests you not to update to Chrome 38. This suggestion is valid if you have not already updated Chrome.

For those who have already updated, here's what you can try. It's an unsupported fix but, its a fix.

For a detailed explanation of why did the lookup functionality break? look no further than this.

Monday, October 27, 2014

How to fix: The resource you are looking for has been removed in CRM 2013

During the installation of Microsoft Dynamics CRM 2013 Server, I received the following error message:

Module IIS Web Core
Notification MapRequestHandler
Error Code 0x80070002

Requested URL

Physical Path
C:\Program Files\Microsoft Dynamics CRM\CRMWeb\****\{635427333390000809}\WebResources\msdyn_\PersonalWall.htm

Logon Method Negotiate

Apparently, this is because the IIS URL Rewrite module is not rewriting the URL correctly. CRM creates rules within the rewrite module; for FederationMetadata and WebResourcesRule.

One of these rules is to load the handlers/FederationMetadata.ashx when Federation Metadata/2007-06/FederationMetadata.xml is requested.

We have to check if the URL Re-write module is available in IIS on the CRM website and if the re-write rules are present. If the re-writing rule is present then URL Re-write is corrupt and we need to re-install it.


  • Navigate to Add/Remove programs
  • Identify Microsoft URL Rewrite Module and uninstall it
  • To re-install the module locate rewrite_1.1_amd64_rtw file in the CRM 2013 Server installation folder “UrlRewriteModule”
This is also true for CRM 2011 just in case you have similar installation issues with CRM 2011.

Thursday, October 9, 2014

Installing Microsoft Dynamics CRM 2013 on Windows Server 2012

You may find many blog posts that will provide you step by step installation procedure to install Dynamics CRM 2013 on Windows Server 2012, so I'm not going to do this here. Instead I shall quickly mention few tips so that you can fly through the installation.

Indexing Service Pre-requisite

I spent some time to find the indexing service in Windows Server 2012. There isn't any. Microsoft now calls in Windows Search Service. Look for it in the Features section in the Server Manager when you are adding roles and features.

Performance Counter Permissions

You might receive these below errors in the final stage of the installation:

"The account specified to run the Microsoft Dynamics CRM application does not have Performance Counter permissions."

"The account specified to run the Microsoft Dynamics CRM Asynchronous Service does not have Performance Counter permissions."

  • Open Server Manager
  • Select Tools and click Computer Management
  • Select Local Users and Groups
  • Select Groups
  • Under Performance Log Users group add CRM App Service user and CRM Async Service user
  • Click back on the CRM installation screen and click next to continue
You are good to go now!

Sunday, January 5, 2014

How to fix: 'The page cannot be displayed' when you browse the Report Server URL

I was at it for hours and every time I tried to browse the URL http://[servername]/ReportServer I was disappointed. The Report Server Logs (at C:\Program Files\Microsoft SQL Server\MSRS10_50.\ReportingService\Logs) says the User does not has access to Report Server Database. Tried all the obvious options:
  1. Checked if SQL Server Reporting Services is started.
  2. Checked if the report server service account user has access to ReportServer database.
  3. Restarted the server (most of the times this is your best resort)
But nothing worked.

You can resolve the issue by following these steps:

1. Open the rsreportserver.config file with a text editor
2. Search for the "SecureConnectionLevel" string.
3. Once found, You should have the related "Value" set to "2"; change it from "2" to "0".

Change the line: [Add Key="SecureConnectionLevel" Value="2"]
To be: [Add Key="SecureConnectionLevel" Value="0"]

For SQL Server 2008 R2, rsreportserver.config default location is:
C:\Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting Services\ReportServer

For SQL Server 2012:
C:\Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\ReportServer

Tuesday, July 2, 2013

How to Configure CRM 2011 with Office Outlook 2010 using IP Address

When you configure CRM Client for Office Outlook, you know that you are required to specify the URL of the CRM application usually of the kind: http://[ServerName]:5555/[OrganizationName]

When I tried to do this, the configuration wizard error'd out with a generic error of, "Could not connect to Microsoft Dynamics CRM Server, please contact your Administrator."

Even if I tried via the server IP address, I received the same error.


Prepare your server for the configuration process
  • Modify the host file on your server to add a mapping between IP address and server host name. For example: If your IP address is and the host name of the server is "CRMSERVER". Navigate to c:\windows\system32\drivers\etc and open the file hosts in your notepad and add the following line as shown in the image below.

Prepare the client machine for the configuration process
  • In your IE (Internet Explorer), add http://crmserver/ to your Local Intranet zone. Steps: Open IE > Tools > Internet Options > Security Tab > Local Intranet > Click on Sites > Advanced button.
  • On Windows Credential Manager, add your credentials. Steps: Navigate to Control Panel > Open Credential Manager > Add a Windows Credential
Internet or network address : crmserver
Username : [domain]\[your username]
Password : [your domain password]
  • Check if CRM is still accessible via the Internet Explorer Browser?
Now configure CRM 2011 for Office Outlook. In the Server URL field type, http://[CRM Server IP]:5555 > Click on Test Connection > Choose an Organization and click OK

Sunday, May 26, 2013

Dynamics CRM 2011 and IE 10. Do they work together?

This is exactly what I had asked the experts on Microsoft CRM 2011 forums and as expected the advise flooded. One very useful advise was a link to the KB article on Microsoft's Support Site KB/2743941.

I would receive this error when trying to attach a file. Whether I try to click 'Send Error' or 'Don't Send', another similar popup would appear indefinitely.
I haven't yet tried to upgrade to UR/12 but I'm confident.

Monday, May 20, 2013

CRM ribbon disappears from Microsoft Outlook

This is really strange. Isn't it?

I thought CRM client installations were simple and I gained confidence every time I  installed and configured
CRM client on yet another PC (totally 5). The 6th one made me remember my early CRM days.

To get around this issue I referred to the KB article at this URL


To resolve this problem, follow these steps:
  1. Exit Outlook.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the following registry subkey:
  4. Right-click the 2.4 registry key, and then select Export. Save the export to your desktop to create a backup.
  5. Right-click the 2.4 key again, and then select delete.
  6. Start Outlook.