Microsoft Dynamics CRM for Outlook cannot be installed on a computer where Microsoft Exchange Server versions prior to Exchange Server 2007 are installed.
It showed up today while I was installing Microsoft Dynamics CRM 4.0 Client for Office Outlook on one of the client machine's and this is how I went about solving it.
- Click Start > Run and type regedit.exe (Registry editing has been disabled by your administrator)
- Navigate to HKEY_Local_Machine\Software\Microsoft\Exchange
- Right click Exchange and export it as .reg file
- Now delete the Exchange folder from the registry
- Go ahead and install Microsoft Dynamics CRM 4.0 client for Office Outlook and also configure the CRM client.
- Once through with installation and configuration of CRM client for Office Outlook, restore the Exchange .reg file back into the registry. (Just double click it to add it back into the registry)
Your client user should be happy now!
