Towards CRM 5.0

CRM 5.0 scheduled for release 18 months from now.
What's it going to have?

July '08 Microsoft released the "Statement of Direction" for the Dynamics CRM 5.0.

Key features:

• Make it more user-friendly and interactive with other Microsoft programs
• Improvements in contact and account management.
• Improving team effectiveness.
• Better productivity and more features in call centers.
• Improvements in outbound communication and scheduling.

Detailed information.