Tuesday, February 9, 2010

E-mail Sending Failed - Dynamics CRM 4.0 E-mail Router

Recently I had a chance to date with the E-mail Router for Microsoft Dynamics CRM 4.0. I did not have an Exchange Server setup so I tried with the POP3 e-mail settings. Though it was straight forward and easy to configure the E-mail Router, I had some trouble sending an e-mail from CRM.

By the way, I am using Google Mail (Gmail) POP3 service to configure my environment.

I received the below error
#61042 - An error occurred while processing the outgoing e-mail
message with subject "xyz" for SMTP: http://localhost:5555/organizationName for
delivery through smtp.gmail.com. System.Net.Mail.SmtpException: The operation
has timed out.
at System.Net.Mail.SmtpClient.Send(MailMessage message)

After trying things like re-configure E-mail Router, Gmail POP3 settings, E-mail Router service restart etc. something dawn'd on me.

I noticed that Gmail had provided with 2 port numbers, SSL (Secure Sockets Layer) and it's successor TLS (Transport Layer Security). I replaced the SSL port number with the TLS (ie 465 with 587) in the E-mail Router Outgoing Configuration Settings under the Advanced tab.

Result: The E-mail moved on and so did I. Happy e-mailing!!